Shipping policy

1. Shipping Methods and Delivery Times

  • Standard Shipping:
    • Delivery typically takes 2-5 business days from the date of dispatch.
    • Orders are processed within 1-2 business days, except during peak seasons when processing may take longer.

2. Shipping Rates

  • Domestic (Within UAE):
    • Standard shipping rates are AED 25.

3. Order Processing

  • Order Confirmation: You will receive an order confirmation email once your purchase is completed.
  • Dispatch Notification: Once your order has been shipped, you will receive a dispatch notification email with tracking information.
  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Remote Areas: Delivery to certain remote or restricted areas may not be available or may require additional time and fees.

5. Tracking Your Order

  • Tracking Information: After your order is shipped, a tracking number will be sent to you via email. You can use this number to track your order's progress on our carrier’s website.
  • Status Updates: If there are any issues with your delivery, you will be notified by our customer service team.

6. Lost or Damaged Shipments

  • Responsibility: While we ensure that your products are securely packaged, Brio Incanto is not responsible for items lost or damaged during shipping. However, if your order arrives damaged, please contact our customer service team immediately.
  • Claims Process: If an item is lost or damaged, please contact the shipping carrier directly to file a claim. You may also contact us for assistance with this process.

8. Contact Information

  • Customer Service: If you have any questions or concerns about your shipment, please contact us at Brioincanto@gmail.com. We are here to help you.